 | Customer Service, Shipping & PoliciesArtesano Pottery delivers to you, handmade and hand painted pottery from Mexico. What makes us different from others is our that we have genuine pride in the skills passed on from generations of Artisans who work the rich clays of Mexico. Once they created pottery for everyday living, now they use these skills to create art. Its rustic appeal is what enhances its beauty and this is why you should expect variations in color and patterns. Mario Villarreal, Artesano Pottery’s founder gives his personal touch to each and every piece. His He is true to his words of always providing quality products by exceeding his customer’s expectations, as well providing incredibly low prices. You will love every piece you purchase from Artesano Pottery. Find out why everyone is asking why his pottery is better? Why is it more beautiful? He won’t give out the ancient secrets of the Mexican Artisians but you will see the difference! Shipping PolicyOrders ship from Omaha, Nebraska. We ship orders within two to three days. FREE GROUND SHIPPING On all orders to most addresses in the United States except Alaska and Hawaii. Exceptions include remote rural areas, secluded mountain areas and offshore islands requiring sea freight. Your order will be shipped via small package carrier or freight shipper, depending on the size of your order. All small orders will be shipped FedEx Ground, UPS, or USPS mail. Overnight, 2-Day & 3-Day Expedited Shipping is Not Free E-mail us at info@artesanopottery.com or call 402-734-0106 if you would like this option. Additional charges will apply. Inside Delivery & Lift gate Service is not included as part of our standard free shipping. Return PolicyWe want all of our customers to be satisfied with their purchase, but if you are not, simply return it within 15 days of receipt and we will credit you for the entire amount of your merchandise minus a 15% restocking fee. This does not apply to special orders – only to normal stock items. The item(s) you are returning need to arrive back to us in the same condition as when it left our warehouse. Please repack appropriately to protect during shipping. For damage package claims see our Damage Policy below. Send returns to: DamagesVisible damages should be noted at time of delivery with carrier. If damages are found they must be noted on the delivery receipt. All damages must be reported to us within 5 business days of receipt of shipment. All packaging materials must be saved for inspection purposes. We will replace or credit you for your loss providing the above guidelines have been met. Warranties and Handcrafted GoodsArtesano Pottery makes no warranties, neither expressed nor implied, for fitness for the consumer’s particular use. The customer acknowledges that hand made goods are inherently imperfect and vary in size, finish and dimension. We make every effort to inspect our goods before shipping to assure quality. Other informationCredit Cards: We accept: Visa, MasterCard, American Express and Discover cards. We can be reached via Email at info@artesanopottery.com Customer Service Hours: 10am to 6pm central time Monday thru Sunday. |
